How Eval Top-up protects your data

EVAL TOP-UP SERVICES LIMITED is committed to protecting the privacy and confidentiality of personal data in line with the Nigeria Data Protection Act, 2023 and the Nigeria Data Protection Regulation.

Effective date: July 1, 2025

1. Information We Collect

We may collect personal information such as your full name, email address, phone number, address, BVN, NIN, identity documents, and bank details. We also collect transaction details, device information, IP address, browser data, and cookies needed to improve and secure the service.

2. Legal Basis for Processing

We process personal data based on your consent, the need to perform our service contract with you, compliance with legal obligations, and our legitimate business interests.

3. How We Use Your Information

Your data is used to provide utility payment services, process transactions, verify identity, prevent fraud, send notifications, offer customer support, meet regulatory obligations, and improve our platform.

4. Data Sharing and Disclosure

We may share relevant data with banks, payment processors, utility providers, government or regulatory authorities, cloud and IT partners, and other third parties where legally required or where you have consented. We do not sell your personal data.

5. International Data Transfers

Where personal data is transferred outside Nigeria, we apply appropriate safeguards, including contractual and compliance controls, to protect that data.

6. Data Security

We apply administrative, technical, and operational safeguards, including access controls, encryption, logging, and service monitoring, to protect your personal data.

7. Your Rights Under Nigerian Law

You may request access to your data, correction of inaccurate information, deletion where legally permitted, restriction of processing, withdrawal of consent, or make a complaint to the Nigeria Data Protection Commission.

8. Data Retention

We retain your data only for as long as reasonably necessary to provide our services, resolve disputes, maintain records, and meet legal or regulatory obligations.

9. Cookies and Similar Technologies

We use cookies and similar technologies to improve performance, remember preferences, and understand how the site is used. You can manage these through your browser settings.

10. Children's Privacy

Our services are not intended for users under the age of 18, and we do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this policy from time to time. Material changes will be communicated through our platform or your registered contact details where appropriate.

12. Contact Information

EVAL TOP-UP SERVICES LIMITED

2A, Waidi Olalekan Street, Off Femi Ogunyinka Street, Adiyan, Lagos State.

Email: info.evaltopup@gmail.com

Phone: +2349060392628

Nigeria Data Protection Commission: ndpc.gov.ng